When dealing with guest inquiries, empathy can be very helpful in understanding how to respond. Make empathy a priority when handling your guests and stand out in today’s business climate.

Learn how to incorporate key strategies within your service standards and change your guest interactions.

Join us for an immersive journey into the art of business growth within the spa industry. Discover the secrets to transforming your spa into a thriving sanctuary of beauty, relaxation and wellness.

CEO Rob Cass will unveil innovative strategies, from expanding your service offerings and harnessing leading technologies to nurturing a loyal client base and creating unforgettable guest experiences.

Be inspired, network with industry leaders, and leave with actionable insights that will propel your spa towards unprecedented success.

It’s time to elevate your spa business to new heights – the future of wellness awaits!”

We will take you on a captivating journey through the ever-evolving world of spa and wellness. Join us as we unveil the ‘Top 7 Trends in Spa and Wellness’ that are reshaping the industry.

From mindfulness and holistic treatments to sustainable practices and cutting-edge technology, Rob will guide you through the trends that are defining the future of relaxation, rejuvenation and looking great.

Be prepared to stay ahead of the curve, meet like-minded professionals, and gain the knowledge to make your spa a trendsetter in this dynamic landscape.

Don’t miss out on this opportunity to embrace the future of wellness and take your spa to the forefront of the industry!”

Sugars are everywhere in our food and they have been used for a long time in cosmetics, but their uses were very simple: free sugars (glucose, rhamnose, fructose, etc.), plant polysaccharides or raw natural sources as a moisturizing exfoliant. On the other hand, over the last 5 to 10 years, their uses have become more complex and they have literally flooded the cosmetics market! Why flooded? Because it is precisely their water retention capacity, up to 1000 times their weight in water, that has made them increasingly popular.

Whether we are talking about hyaluronic acid as an injection or as a cosmetic ingredient, several forms and molecular weights are now available on the market.

Come and analyze all their skin functions and their respective level of penetration. And, do you think the Keto diet might have an impact on the hyaluronic acid in your dermis?

Did you know that over 1 million Canadians suffer from psoriasis? That represents more than 2.6% of the population that you are likely to meet. I have no doubts that each and every one of you know someone who suffer from it, because unfortunately, they really suffer! It is indeed one of the skin conditions with the most negative impact on other organs of the human body. Having had the incredible chance to do my master’s degree in research on the problem of psoriasis, I can’t wait to be able to demystify this pathology with you.

Come and study with me the pathophysiology, its impact on your care and learn more about tissue engineering which has greatly helped us to better understand this very complex pathology. Do you believe that a skin condition could also have a negative impact on the heart?

These two cutaneous manifestations, which are the most present in the population and at the level of skin care professionals, are often difficult to recognize visually because they both manifest themselves by the same clinical symptoms. In order to tell them apart, we need to better understand the cause. Is it genetic eczema or contact dermatitis?

We will study the physiopathology of eczema, to better understand the cycle of sensitization and flare-up in order to differentiate the possible causes of the rash essential to find an appropriate treatment. We will see the ways of treatment in both eventualities since the cases of eczema are still on the rise and allergic reactions represent 20 to 30% of intolerance reactions to cosmetic products.

I am convinced that you think you know the aging of the skin, since it is at the heart of the practice of aesthetics. But did you realize that sebum is heavier than water? That facial muscles help us fight gravity? That skin type will be central to intrinsic aging, but is also easily disrupted by extrinsic factors? Do you realize that the melanocyte and the hydrolipidic film are extremely important in the prevention of aging?

We will start from the biology of the epidermis and the configuration of the dermis in order to revisit more clearly all the factors involved in this aging that we all try to stop or slow down in order to better choose your exclusive protocols and the product routines offered at home.

If you wish to:
– Align yourself with your infinite vision and your values;
– Review your goals to make them powerful;
– Maintain your energy level at the maximum;
– Clean up your limiting beliefs and thoughts;
– Develop your muscle of self-pride and resilience;
– Surround yourself with people who propel you upwards;
– Create habits to take care of yourself like an athlete;
– Get out of your comfort zone to live more often in your magic zone;

You will love my lecture!

Here are just a few examples of what can make your mindset even more powerful, and nothing can beat the strength of mindset!

The best energy always wins! Talent is only 20%

In a rapidly evolving business landscape, adapting and thriving are crucial components for brand growth and success. This is a forward-looking session designed to equip entrepreneurs, marketers, and business professionals with cutting-edge strategies and insights to propel their brands to new heights in the year ahead.

This workshop will delve into the latest trends, emerging technologies, and innovative strategies shaping the marketing and branding landscape in 2024. Participants will gain invaluable knowledge and actionable takeaways to navigate the evolving consumer behavior, technological advancements, and market shifts that define the contemporary business ecosystem.

Key Workshop Highlights:
• Trendspotting in 2024: Explore the current and upcoming trends in consumer behavior, digital marketing, social media, and technology that will impact brand growth in the coming year.
• Leveraging Emerging Technologies: Discover how to harness the power of AI, augmented reality, data analytics, and other cutting-edge technologies to elevate your brand’s visibility, engagement, and customer experience.
• Innovative Brand Storytelling: Master the art of storytelling and content creation to craft compelling narratives that resonate with your audience and differentiate your brand in a crowded marketplace.
• Metrics for Success: Explore key performance indicators (KPIs), analytics tools, and measurement techniques to track and optimize brand performance effectively.
Participants will leave equipped with actionable strategies and a road-map to adapt, innovate, and propel their brands forward in 2024.

Join us for “Growing Your Brand in 2024” and gain the knowledge, tools, and strategies needed to stay ahead in the competitive landscape, drive brand growth, and connect meaningfully with your audience in the year ahead.

Crafting a distinctive personal brand is essential in today’s dynamic world, where individuality and authenticity stand as powerful differentiators. “Your Personal Brand – Knowing Your Voice” workshop is designed to empower you to discover, refine, and amplify your unique voice in the professional landscape.

Throughout this interactive and engaging workshop, participants will embark on a journey of self-discovery, exploring the elements that shape their personal brand and uncovering the power of their authentic voice. From understanding the importance of personal branding to homing in on individual strengths and values, this session will provide practical insights and actionable strategies.

Key Workshop Highlights:
• Unpacking Personal Branding: Explore the significance of personal branding in career development, networking, and overall professional growth.
• Identifying Your Authentic Voice: Delve into exercises and discussions aimed at recognizing your core values, strengths, and passions.
• Crafting Your Narrative: Learn how to articulate a compelling personal story that resonates with your audience and showcases your unique identity.
• Strategies for Brand Consistency: Understand the importance of consistency across various platforms and interactions to maintain a strong personal brand.
• Leveraging Your Voice: Gain tips and techniques to effectively communicate your brand across different mediums, including online presence, networking, and presentations.
Led by a seasoned professional in branding and communication, this workshop combines practical guidance with interactive activities to empower participants in honing their personal brand. By the end of the session, attendees will have the tools and insights to confidently project their authentic voice, differentiate themselves in their respective fields, and make a lasting impact in their professional endeavors.

Join us for “Your Personal Brand – Knowing Your Voice” and unlock the potential of your unique brand to stand out in today’s competitive landscape

Although the female movement is interwoven into our social world and people preach “girl power,” this mindset hasn’t penetrated business branding or the experience businesses provide to women. Very few businesses focus on elevating “interaction” so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. This branding disconnect is a problem not only for female consumers but also for businesses that lose potential sales and women’s loyalty.

Katie has delivered this Brand Experience keynote across all industries around the world. CustomHER Experience sends the clear message that true power comes when businesses focus on providing a brand and consumer experience that women―the world’s most influential consumers―can’t live without. When businesses start doing that―and doing it well―they can cultivate trust, build loyalty, earn referrals, and make top-line sales, and their female customers won’t want to go anywhere else.

Learning Objectives:
• Understand the physiological difference between men and women and the differences in their buying behavior
• Learn how to transform the transactional service a woman currently receives into the alluring, interactional experience she craves, Identify the gaps in your current experience Breakdown the five ways to tailor your brand experience to HER; the decision maker
• Gain clarity on how to adjust their approach when interacting with customers, and ignite a spark in their teams and companies.

If women don’t enjoy working for you, why would they want to shop or buy from you? Even today, female-friendly workplace cultures are still scarce. You should be aware that the culture you foster within your business is a direct reflection of the ease and comfort of your customers. It is in the best interest of your company to build a culture that women can get behind. If you do this, both female employees and consumers will take notice!
Do you want to offer an experience she can’t live without? Then you’d better create a culture where women want to work.

The ultimate effect is that women feel comfortable buying from you. As the saying goes, happy wife, happy life. This is the same for your organization: happy female employees, happy female consumer, happy company (and higher profits!).

There are challenges women face in the workforce that most men do not; these challenges are illuminated during Katie’s keynote. Through research, shared stories, and case studies katie helps the audience to think differently about how to create an environment she wants to work in. Audiences will lean into the Fe+Male concept, being inspired to do differently so they can cultivate a more inclusive work environment.

Learning Objectives
• How to Attract, Hire and retain more female employees
• Uncover the steps to creating a Fe+Male culture
• Analyze what is currently missing in your current work environment
• Understand the power of stories told by women

Ever wonder how a hotel receives five stars? Do you look within your industry to level up your customer experience? Katie has distilled the five actions that, once executed, will elevate the experience you provide your customer. The first thing she stresses is to look OUTSIDE your industry. Your experience competition is not the business that sells the same thing you do; your competition is the experiences that your customers have BEFORE they interact with you!

The shift from a transactional economy to a connected one cannot be overlooked! When Bain and Company surveyed 300 organizations, 80% said they thought that they delivered an exceptional experience. In reality, only 8% of their 3000 customers agreed. Katie’s captivating, science based, keynote will open your eyes and motivate your team to shift the way they look at their customers. Elevate the experience you provide through 5 easy steps that are simple, actionable, and impactful.

Learning Objectives
• Gain clarity on the difference between a transactional and interactional experience
• Understand the impact that other experiences have on your customers perception of you
• Learn how to transform the transactional service into an interactional experience customers cant live without
• Identify the gaps in your current experience
• Breakdown the five steps to executing a five star experience

As a makeup artist with 17 years of experience, Jayna Marie has glammed women of all ages. Amidst her vast clientele, she’s always said that her favourite clients are mature women- specifically, the mothers of the brides! As we age, our faces can change so much and it can be hard to keep up when it comes to makeup. Lots of women give up all together and simply reach for a signature lip colour on a big night out… but that won’t be the case anymore!

In this class, we’ll take the guess work out of it all. We’ll discuss how to look glowing, radiant and perfectly enhanced so we can put our best – most youthful looking- face forward!

Makeup takes time. Whether we spend 5 or 50 min getting ready in the morning, we still
want it to stay! Plus with our busy schedules, who has time to be touching up anymore. Makeup should be something we spend time on in the morning and then don’t think about till it’s time to wash it off at night. Longevity is also incredibly important when our clients are paying top dollar for our services. Creating a lasting makeup is part of the appeal of hiring a professional!

In this class, we’re going to discuss 5 TIPS you can do to make sure your work stays flawless looking for as long as possible!

Owning a beauty salon involves juggling numerous tasks, often leaving you feeling overwhelmed. Additionally, you’re typically the primary sales generator in your business, and so, meeting client demands requires your full-time dedication.

So, what happens to all your obligations related to managing your business?

The management of your business is too often neglected due to a lack of structure, organization, and the fear of losing clients and, consequently, losing money…

Tracy shares her undeniable method that allows you to accomplish all your tasks without diminishing your income and without working insane hours!

Looking forward to helping you become the owner you’ve always dreamt of!

The time spent on social media often takes up way too much time. And you may feel discouraged and even frustrated by not achieving the expected results despite all your hard work.

You’re not alone. Many businesses like yours face the same challenges.

Today, Tracy presents a way to efficiently manage your social media without consuming all your time. She will share with you a different method that actually works.You will learn to apply a technique that will help you reach your target audience and ensure that your message resonates with those who genuinely require what you have to offer.

Join her for an exceptional conference that will transform your approach to social media!

In this insightful presentation, Laura Soulios a seasoned Medical Esthetican and Body Transformation Coach with two decades of experience, sheds light on the critical aspect of prioritizing health for estheticans. Addressing the unique challenges faced by beauty professionals, she dives into maintaining physical well-being by emphasizing posture, exercise, and proper footwear.

Transitioning to mental well-being, Laura provides stress management techniques tailored for beauty professionals, acknowledging the demanding nature of the industry. The presentation also explores the significance of nutrition in sustaining energy levels and ensuring long-term health.

Finally, engaging in a Q&A session, Laura offers practical solutions for maintaining a healthy lifestyle amidst a busy schedule, ensuring this holistic approach becomes an integral part of an esthetician’s career journey.

Laura Soulios, a seasoned Medical Esthetician, and Body Transformation Coach with 20 years of experience, shares invaluable insights in daily stretching, strength training, and quick health tips with healthy snacks for estheticians.

In her engaging presentation, Laura emphasizes the physical demands of the beauty profession and the need for proactive measures. She guides fellow estheticians through a series of beneficial stretches, stressing the importance of a consistent routine.

Exploring the transformative power of strength training, Laura highlights improved posture, increased energy levels, and enhanced muscle tone. Her practical nutrition tips, including hydration, balanced meals, smart snacking, and mindful eating, cater specifically to the demands of estheticians. Laura invites you to embark on a journey towards better health, emphasizing patience and consistency.

Join Laura in unlocking your full potential and embracing a healthier more fulfilling lifestyle to have a long-lasting injury-free career.

Join us for an in-depth exploration of winning strategies that turn interactions into fruitful sales opportunities.

In this immersive conference, we will guide you through the essential steps to elevate your selling skills in the aesthetics industry. Discover how to cultivate a customer-centric approach while remaining authentic and persuasive. From the initial impression to the close of the sale, you’ll learn powerful tactics to establish emotional connections, overcome objections, and inspire confidence.

We will also delve into the importance of understanding each client’s unique needs and tailoring your approach accordingly. Inspiring stories, concrete examples, and practical advice await you. Join us to uncover how to transform your passion into profits using proven sales techniques, all while creating memorable experiences for your clients.

Don’t miss it!

Get ready to immerse yourself in the enchanting world of customer service in aesthetics with our captivating conference: “Service Excellence in Aesthetics: Building Bonds, Fostering Loyalty, Radiating Brilliance.” Join us to discover how to exceed expectations and leave an indelible mark in the hearts of your clients.

This conference opens the doors to a dimension where service becomes an extraordinary experience. You’ll learn how to create magical moments that delight your clients and entice them to return. From warm greetings to customized treatments, we’ll explore the keys to service excellence in aesthetics.

We’ll also delve into techniques for transforming clients into loyal brand ambassadors. Discover how to cultivate strong relationships, handle delicate situations gracefully, and treat each interaction as an opportunity to showcase your professionalism.
Join us to learn how exceptional service can transform your business into a must-visit destination for your clients.

Discover how to create memorable experiences that go beyond the treatment, leaving a lasting impression in the minds of all.

Inspired by the runways of New York, Milan & Paris Fashion Week. Let me show you how to apply these trendiest fall and winter makeup looks. From all about bold eyes at Dior to down to earth rich looks at Jason Wu.

Showing off skin with minimal nude makeup at Carolina Herrera to a vampy lip colour Dolce & Gabbana.

Weddings are back and in full force. So Let’s recreate a fresh, clean & glowy look from the most talked about Bride of the Year Sofia Richie, who gave us a simple yet timeless bridal beauty look.

Then step up a notch with dreamy cloud skin, blushing blush and glamorous eyes for the femme fatal in you.